Faq's

Everything You Need to Know Before Sending Blooms

🌼 Frequently Asked Questions

At Sunflowerbloomssg, we aim to make your flower gifting experience as smooth and joyful as possible. Whether you're sending a heartfelt bouquet across the island or planning a surprise delivery, we’ve answered the most common questions to help you shop with confidence.

Where does Sunflowerbloomssg deliver flowers?

We offer islandwide flower delivery across Singapore, including remote and restricted areas such as Sentosa, Jurong Island, Army Camps, and Marina Bay Sands. Additional charges apply for specific locations—please refer to our Remote Area Delivery section for full details.

What are your delivery time slots?

You can select a 2-hour delivery window between 10 AM to 7 PM during checkout. We also offer Super Express Delivery for urgent orders at an extra cost.

Is same-day delivery available?

Yes! We provide same-day flower delivery, subject to availability. Be sure to place your order early in the day to secure your preferred time slot.

What are the delivery charges?

Our standard delivery fee is SGD $18 per order. Remote area charges and Super Express Delivery incur additional fees, which are clearly outlined during the checkout process.

Can I return or exchange flowers once delivered?

Due to the perishable nature of flowers, we operate a strict no-return and no-exchange policy. We recommend reviewing your order carefully before confirming your purchase.

Can I cancel my order?

Yes, but cancellation policies apply:

  • More than 48 hours before delivery: 50% cancellation fee

  • Within 48 hours of delivery or next-day orders: No refund
    To request cancellation, contact us at Admin@sunflowerbloomssg.com with your order details.

What if no one is available to receive the delivery?

If no one is available, we will attempt to contact the recipient. If unsuccessful, the flowers may be left at a safe spot or returned to us, and re-delivery charges may apply.

Do you offer custom or personalized bouquets?

Absolutely! Our florists love creating custom floral arrangements. You can leave special requests in the order notes or contact us directly for bespoke designs.

How can I contact your team for inquiries?

You can email us at Admin@sunflowerbloomssg.com for any questions, order updates, or custom requests. We’re here to help you bloom joy!